Digital Transformation
A Transformative System of Engagement leveraging the ServiceNow Platform combines Process Automation + Systems Integration + Impactful Visualization + Organizational Change + Targeted Innovation to achieve Digital Transformation. All of this is delivered on a 100% available and reliable on-premise resilient architecture.
Our customer encountered significant challenges with their processes due to the use of over 8+ disparate tools that did not share data with each other. This resulted in inordinate time-consuming manual activities with repetitive data entry, which caused inefficiencies and delays in the completion of basic IT tasks. The ability to expand services was simply not a possibility.
PROBLEM: Too Many Tools, Excessive Manual Actions, Limited Data Share
SilverEdge designed and deployed the ServiceNow Platform as the primary System Of Engagement, seamlessly integrating disparate data and automating workflows using APIs. This created a single front door with backend automation, maximizing data sharing and substantially reducing manual actions.
We instrumented dashboards that provided real-time insights into health of services for Senior Leadership and Mission managers, empowering them to make informed decisions.
ACTION: Build an Engagement Platform That Integrates Tools, Automates Workflows, and Democratizes Data
Consistent process, normalized data, automated workflows, meaningful dashboards – all while reducing operating costs. Our solution positioned the customer to offer next generation capabilities, including AI/ML, as part of its digital transformative journey.
OUTCOME: Measurable Savings While Increasing Efficiencies in Service Delivery
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